Frequently Asked Questions:
1) About ordering
2) About our language courses
3) About our software
1) About Ordering:
"I notice that all of your prices are listed in U.S. dollars. Can I pay in my local currency?"
Yes! Payment will automatically be in your local currency and will simply be the equivalent of the U.S. dollar price. When you pay for the language courses the exchange rate between the U.S. dollar and your local currency at that moment is automatically used. This exchange rate is always slightly better than you would get through a bank or a foreign exchange business, so the exchange rate is always slightly in your favor.
So it is all very simple. If you live in Canada you will be billed in Canadian dollars, if you live in South Africa you will be billed in South African rand, if you live in India you will be billed in Indian rupees etc. The exact amount will depend on the exchange rate between your local currency and the U.S. dollar at the time of your purchase, but will never involve a price increase. We pay all of the credit / debit card and PayPal fees.
"How do I pay for the language courses?"
You can pay for the courses with either a credit / debit card (Visa, MasterCard, American Express) or a PayPal account. Either way the transaction is very easy and 100% secure!
Most of our customers pay by credit / debit card (card payments are facilitated by Stripe). If you don't have a credit / debit card then the only other way to buy the courses is with a PayPal account. Opening a PayPal account is free, very easy and can be done in over 200 countries. Having a PayPal account is a great idea because it provides a completely safe and convenient way to make purchases. Information on opening a PayPal account can be obtained from their website: www.paypal.com
Stripe / PayPal takes a commission from every sale, but we pay that fee. The price you see is the price you pay. With us there are no irritating tricks or sudden 'add ons'.
"What about Internet security?"
Stripe / PayPal takes care of Internet security. Both Stripe and PayPal are very successful companies that each serve as a mutually trusted 'middleman' between the buyer and the seller. The main advantage of working with these two companies is that their sophisticated security eliminates the threat of fraud. Both the buyer and the seller do not need to worry about fraud because the buyer's encrypted information is only known to Stripe / PayPal and not to the seller. LearnLanguages24.com receives no card or bank account information at all.
"Is it better to buy the courses with a credit / debit card or with a PayPal account?"
The choice is entirely yours. Both are highly efficient and completely safe! There is, however, one slight advantage of paying with a credit / debit card and that is you can begin learning your new language immediately. When you pay with a credit / debit card the entire transaction is completed automatically in a matter of seconds. That means once Stripe has informed our computers that the credit / debit card payment is on its way to us, our computers automatically generate your personal access link and email it to you.
If you pay for the courses with a PayPal account, then global time differences mean that the transaction takes one working day. We need to verify that the money is on our account, then generate your personal access link and email it to you. Most of our customers prefer the time-saving convenience of receiving the courses immediately and therefore prefer paying by credit / debit card, but the choice is entirely yours.
"What if I make a mistake when paying?"
That is not a problem. It will merely cause a delay of one or two working days. If there is a mistake then Stripe / PayPal will not instruct our computers to email your personal access link to you. We are notified of the pending transaction and will help you correct the mistake via email.
"How will I receive the language courses?"
You will receive the language courses via the Internet using so called streaming, which is very simple and completely safe!
If you are not sure what streaming is, the definition can be found by scrolling further down to "What is streaming?" in the 'About our software' section. Streaming has many advantages, which is why it is in such widespread use all around the world. You can read more about these advantages under "What are the advantages of streaming?" also found further down in the 'About our software' section. The only requirements for streaming are a computer (desktop, laptop, tablet and / or smartphone) and an Internet connection.
Once you have paid us for the courses we email you a personal access link. You don’t have to remember any numbers or passwords. All you have to do is simply click on the link and everything happens automatically. Your computer sends a request to our computer to access your courses. Our computer immediately grants unlimited access to your courses so that you can begin / continue learning your new language. It couldn't be easier! One click and one second is all it takes.
After the first day you don’t need to have your email open to access your courses. We supply clear instructions on how to copy and paste your personal access link to wherever you prefer to store it e.g. your main screen, your favorites, other devices etc. (If you don’t know how to copy and paste a link don’t worry, we’ve thought of that too. We supply clear instructions on how to log-in to your courses via this website. We’ve made everything very easy for you, you’ll see :-)
You have permanent access to your courses. Your personal access link can be used on any device that can connect to the Internet, at any time of day or night from anywhere in the world. You can also take your courses as many times as you wish at any time in the future, or pass them on to your family / friends and it won't ever cost another cent.
"Will I also get a receipt?"
Yes, we email you a receipt that fulfills the standard legal requirements.
"Do I have to pay any tax on your language courses?"
No, you do not pay any tax at all and it makes no difference where you live!
We are an e-commerce company that is registered in Germany. Most of our customers live outside of the European Union; in either the U.S.A., Canada, India, Australia, New Zealand, South Africa etc. and therefore are not subject to any sales tax on any of our products. That is European law. The same law states that only residents of countries within the European Union would normally have to pay sales tax on our products (called Value Added Tax, or VAT, in Europe) and so that amount would normally be added on to the price for our European customers. We want our products to be tax-free for all of our highly valued customers, irrespective of where they live. We also want the same products to cost the same price for all of our customers. That is why we pay the VAT for our customers who happen to live in a country within the European Union such as the U.K., Ireland etc.
So it makes no difference where you live. Our language courses are tax-free for you. The price you see is the price you pay. With us there are no irritating tricks or sudden 'add ons'.
(If you are interested in tax law, we are not a 'cash business' which means that we do everything in strict accordance with the law. The German tax department can clearly see exactly how many language courses we have sold. Our products are tax-free for our customers, but we certainly pay our fair share of corporate tax and personal income tax in Germany. Of interest to residents of the U.K., Ireland etc. is that European law states that the VAT goes to the government of the country where the customer resides, not to the government of the country where the business is registered. Of course we take care of all this and ensure that we remain fully tax compliant.)
"How does your lifetime guarantee work?"
We stand by the timeless quality of our courses by providing a lifetime guarantee. You can take / retake the courses whenever it suits you because your access is unlimited by time or location. All future upgrades and improvements are free. Unlike buying language course paper books and CDs from a storefront shop, we have a permanent record of your purchase on our computers and so you can access your courses at any time in the future. If you lose or accidentally delete your personal access link simply send us an email and we'll happily send it to you again. If your computer is ever lost, stolen or breaks down at least your language courses are not lost with it and are always available to you.
Once you have learned your new language you may wish to pass all of your courses on to your family and friends. Thanks to our lifetime guarantee, that is no problem. After all, if you buy a paper book you own it for life and can pass it on to your family and friends. Why should a digital language course be any different?
By the way, we take our lifetime guarantee very seriously! Every possible eventuality has already been considered. You may find it amusing to know that precautions have been put in place to ensure that our language courses would even survive a local nuclear disaster. The total cost of developing all of our courses over all these years is a very large amount of money, as well as the time and passion that we have invested. Please rest assured that we have given this subject a lot of thought and taken adequate precautions. We can guarantee that LearnLanguages24.com will always be there and is a company that our descendants will also be proud of.
"What if I change my mind and want my money back?"
That is not a problem at all. We offer a standard 31 day full-money-back guarantee. This provides you with plenty of time to thoroughly check out the language courses. If you are not 100% satisfied for any reason, simply send us an email letting us know what you are not happy about so that we can improve our service. If you prefer, you don't need to give any reason at all and can simply let us know that you want your money back. We will then transfer the exact amount that you paid back to you. We will pay all of the transaction fees, so you will not lose a cent. By the way, this is all very unlikely because we have a very high level of customer satisfaction! Our proven learning methods and built-in motivational techniques ensure personal success!
"Can I give the language courses to someone else as a gift or a company perk?"
Yes, that is an excellent idea! Many of our customers buy our language courses as a beneficial gift to loved ones, friends and employees. Remember the story of teaching someone how to actually catch fish, rather than giving them a single fish? Education is one of the greatest gifts a person can ever give, both to yourself and to others. It always has far-reaching consequences for the recipient. Giving the gift of a foreign language education is very easy! When you buy language courses from us we email you a personal access link. You simply email the link to the person that you want to give the language courses to. They learn a new language and everybody benefits!
More than 2200 companies and organizations have made the smart decision to buy our language courses for their employees. If you are a manager and are buying the language courses for your employees, there are three great benefits that 'sweeten the deal'. You not only motivate your staff with a company perk or incentive that could bring in more international customers, but the language courses could also be a tax-deductible expense in your country. The courses could be regarded as continuing education or as company gifts / giveaways. As a manager said to us, "It’s a case of give it to the taxman and receive nothing back or give it to your staff and receive a lot back." (Each country has different tax laws and we are not qualified to offer any tax advice or to answer any specific tax questions, so please check with your local tax expert.)
We take care of any questions your employees might have, so you will have no extra work. Your staff can choose between 79 languages. If you want to, we can create an internal friendly game between your staff so that all company employees can see who has learned the most by earning the most points. This is very motivating because every employee has the same chance of 'winning the race' and it has nothing to do with corporate status. The cleaner could easily be better than the CEO, or will the secretary be better than the manager?
Learning a new language is great fun and is a win / win in every possible way. It increases a person’s self-confidence, as well as their value to a company or organization. The feedback from our corporate customers has been completely positive in every single case. Your employees will certainly appreciate this beneficial company perk! Please contact us for a corporate / group discount and to learn more about how we can increase your employee satisfaction levels, as well as your bottom line. Our ideas may surprise you.
2) About our language courses:
"What level of language proficiency will I achieve with your courses?"
With our Basic Course you will achieve Levels A1+A2, as determined by the European Council's Common European Framework of Reference for Languages (abbreviated to CEFRL).
With our Basic Course and our Advanced Course you will achieve Levels B1+B2.
With our Basic Course, Advanced Course and Expert Vocabulary Trainer you will achieve the highest Levels available, C1+C2.
"What are these European Levels?"
The European Council has standards by which language proficiency levels achieved by language courses can be measured. These standards were implemented before we began developing our language courses in 2002. All of our language courses were developed to meet and exceed the language proficiency levels demanded by these standards. More information on these standards can be obtained from the European Council's website and / or wiki. By the way, the European Council has put out a global plea on their website for everybody to learn at least two foreign languages. How many foreign languages can you speak?
"Will I learn quickly?"
Our modern courses automatically match your personal optimal learning pace and ensure that you learn your new language in the shortest time possible, without any adjustments to your schedule or location being necessary. The speed at which you learn is exactly correct for you and cannot be too slow or too fast. This individual flexibility lets you decide how much you want to learn during a study session. Our innovative courses have specific techniques that ensure you stay motivated, engaged and on track throughout the learning process. Our empirically-proven learning methods ensure that your ability to understand and speak your new language will improve on a daily basis. This rapid progress is both highly satisfying and beneficial, the way learning your new language should be!
"I don’t have much spare time, so will I still be able to learn a new language?"
If you dedicate just 5 to 15 minutes a day to the course, or 2 hours once a week, you will quickly see exciting results. Unlike attending a language school, our online courses give you the freedom to learn whenever and wherever it suits you. All you need is a computer and an Internet connection. You can learn from the comfort of your own home, your office or simply anywhere in the world that has Internet access. If you have a laptop, tablet or smartphone you can also learn while you are traveling. (We are referring to traveling as a passenger. We don't recommend learning your new language while driving a car or a motorbike, riding a bicycle or a horse, skateboarding a long board or a short board, flying a plane or a helicopter, surfing or power boating, snowboarding or skiing – unless you are on the ski lift ;-)
We understand that you have a busy schedule. Our modern courses automatically fit in with your schedule and match your optimal learning pace. This individual flexibility is greatly appreciated by our customers! Our innovative software tracks your personal progress within a course, synced across any device you use, so that you immediately begin where you last left off and no time is wasted.
Another important point in terms of time management is that once you have purchased courses from us you have unlimited access to them forever. You, as well as your family and friends, can take / retake the courses at any time that is convenient. We provide a lifetime guarantee at no additional cost.
"I've found another language course that seems very cheap. What's your opinion?"
The advancement of digital technology and the Internet has had a few side effects. While it has made learning far easier, for example being able to learn a new language in the comfort of your own home, it has also meant that the foreign language course market has been flooded with 'one-man-band upstarts' and vastly inferior language courses. You already know the wise adage, “You get what you pay for.” We firmly believe in healthy competition because healthy competition raises the standard of all consumer products which benefits everybody throughout society, but the cheap language courses that we have looked at cannot be classified as healthy.
Of course, how you spend your money is up to you. We ask only that you make an informed decision. Does the cheap company have studio recordings from mother-tongue speakers of your chosen language, which ensures that you learn correct pronunciation and intonation? Are they a proven market-leader that has 79 available languages as indisputable proof of success? Do they have over seventeen years of experience in language course development? Most importantly, were their language courses designed by genuine experts with university degrees in Language Science or did they just decide that they were 'qualified' with the self-proclaimed understanding that "I is qualified cause there be cash in them thar landwhich curses...”?
When learning a new language it is essential that you optimize time and money invested by learning correct vocabulary from appropriately qualified experts. If you learn incorrect vocabulary you will struggle to forget it. Do you know the adage, “The person that buys cheap buys twice”? Quality education costs money, but for very good reasons! Is your education the right place to risk wasting your money, just to try to save a few dollars? There simply is no need to take such a risk. Our language courses are very reasonably priced! Would you regard $2,70
a month as a reasonable amount to pay for such a beneficial skill? We believe our prices are fair and our 600 000 satisfied customers agree. By the way, our courses can cost even less than that depending on how often you use them. That is the advantage of a one-off fee.
We know from our research that once our customers have paid for our courses they become determined to succeed. Why? Simply because they have made a financial commitment and are determined to get their money's worth out of the courses. That attitude leads to success! Spending money on a freely chosen task is a great motivator. It often provides the necessary drive towards achieving a goal. With your desire to speak another language and our proven learning methods, success is guaranteed!
"I'm trying to decide between your company and another language courses company. Why should I buy language courses from LearnLanguages24.com?"
We suggest a direct comparison. Does the other company offer the Long-Term Memory Learning Method? Do they offer 14 effective ways for you to learn and test yourself? How many foreign words can you memorize with their courses? Up to 7000? Do they provide specific techniques that ensure you stay motivated throughout the learning process? Do they provide lifetime access to their courses so that you, as well as your family and friends, can take / retake the courses at any time in the future at no additional cost? How do their prices compare with our current special offer? Most importantly, which company is offering you more value-for-money? You will listen to mother-tongue speakers in all 79 of our available languages. How many other language course companies, anywhere in the world, offer that many languages as irrefutable proof of success? Only a few.
The last thing anyone wants to do is waste money on inferior products that don't achieve desired results. There are many substandard language course companies in the global marketplace, but there are only a few other companies that we would regard as healthy competition. Our multimedia courses are superior to, or as effective as, the language courses offered by the largest companies in the world; yet our price is up to 83% lower. We are a privately-owned company that chooses to be great, rather than massive. Several of our main competitors are either listed on a stock exchange or co-owned by private equity firms. While our competition spends a fortune on advertising, we rely more on positive word-of-mouth from our satisfied customers. We spend most of our income on continuous product development.
All successful products have at least one unique feature. Our modern courses have several unique features that separate us from our competitors. We are well aware that value-for-money is the most important factor for most people, so we hope that our current special offer makes the decision to buy your language courses from us as easy as possible for you.
No other language course company in the world offers lifetime access to an equivalent set of courses for our low price! If you decide, years from now, that you would like to take your courses again or pass them all on to your family / friends we won't charge you another cent. You only pay once and this is handled for life. In addition, we offer more courses per language than our competitors (up to five courses, instead of one or two), as well as more words per language (up to 7000, instead of 2000 to 3000). The bottom line is we offer more value-for-money!
LearnLanguages24.com is a globally respected brand with a proven track record. We know how to get the job done properly, so that you achieve maximum return on your time invested. We are a highly established market-leader with over 600 000 satisfied customers and counting. That number only includes customers that have paid for our language courses, not people that have received a free giveaway. We have over seventeen years of experience in language course development and have consistently outperformed the previous year's sales figures. The reason for our success is simple: you will receive a better product at a better price!
"I am considering buying language courses from LearnLanguages24.com, so can you give me a great deal?"
Certainly! We want to be your expert guide through the rewarding and beneficial experience of learning your new language. We know that if we can exceed your expectations you will recommend us to your friends, family and colleagues when they mention that they want to learn another language. We have done our part by creating highly effective language courses and then adding even more value with an exceptional special offer!
You will receive significant savings if you buy all of the courses that are available within your chosen language. For a limited time only, you will save up to 60% off our regular prices with this buy-in-bulk discount. This deal is so great because it takes you all the way to being completely fluent in your new language and you save money by doing so! Certain languages have less courses available than more widely-spoken languages, but we are still offering significant savings with our current buy-in-bulk discount. The savings will be between 33% and 60% depending on the number of courses available within your chosen language. For languages that only have the Express Course available, we are currently offering a 33% discount ($19,95
instead of $29,95
Our complete package deal of five courses is currently available for only $97, instead of the regular price of $247 (a 60% discount). How can we offer such a low one-off fee? That question is answered under, "What are the advantages of streaming?" easily found by scrolling further down. After paying the one-off fee of $97 all five courses are yours for life. Let's say you become fluent in your new language within the next few months and then, years from now, you decide to retake your courses at a slow pace just for fun. Many years after that, you decide to pass your courses on to friends. Let's say during all of those years, your courses were actively used for three years. $97 divided by three years is $2,70
a month. Would you regard $2,70
a month for a rewarding skill as good value-for-money?
The ability to speak another language is a skill that you will continuously benefit from for life, therefore the price structure of language courses should also be viewed in the long-term. For example, after ten years of unlimited access your courses cost $0,80
a month. The one-off fee of $97 divided by ten years is $0,80
a month, which is certainly great value-for-money. You had the complete personal flexibility to take / retake / pass on your courses whenever it was convenient for all of those years, as well as the benefits that are continuously derived from speaking another language fluently. Spread out over a lifetime, the price becomes insignificantly low. That is the advantage of a one-off fee: the price is locked in and cannot increase, but the value-for-money increases every month for life.
No other company in the world offers lifetime access to an equivalent set of five language courses for our low price of $97. Our multimedia courses are superior to, or as effective as, the courses offered by the largest companies in the world; yet their price is up to five times higher than our price. $97 is the lowest price we have ever offered to individual customers for the complete package deal. This current special offer will end! We reserve the right to remove this special offer at any time, without warning. Why spend more later, when it's too late to save $150? Do you agree that it makes sense to lock in the lowest price?
You asked for a great deal... Done! This current special offer provides exceptional value-for-money. You will receive proven, market-leading language courses at a 33% to 60% discount. You will soon be confidently chatting away with mother-tongue speakers of your new language and making a great impression. We hope that we have made the decision to buy your language courses from us as easy as possible for you. Join our 600 000 satisfied customers and begin receiving all of the benefits of speaking your new language today!
"I am a beginner, so are your language courses right for me?"
Yes! Both our Express Course and our Basic Course are designed for absolute beginners. You will not feel overwhelmed at any stage of this exciting process, even with no experience or knowledge of a foreign language. Learning your new language with us is both easy and fun! That is because all of our courses are designed to automatically match your preferred learning pace. This built-in strategy ensures your consistent progress. We understand that if you can clearly see your progress then you will have fun and if you are having fun then you will be motivated to continue learning. Our unique methods and innovative motivational techniques make the learning process feel easy.
We know that Progress = Fun = Perseverance = Success
Our proven learning methods have worked for well over 600 000 other people and will work for you too. You will soon be confidently chatting away with mother-tongue speakers of your new language and making a great impression!
"I can already speak a bit of the foreign language, so do I still need the Basic Course?"
The basics of a language are very important! Even when you discuss complex subjects in your mother-tongue, you still use the most basic words in every sentence. If you were building a house, you wouldn’t want to build the walls unless you were absolutely sure that the foundation was solid. The Basic Course will ensure that you have a solid foundation, which is vital to language proficiency and will prepare you for handling real-world situations in your new language with ease.
"How can I improve my pronunciation?"
Practice makes perfect. You will listen to mother-tongue speakers in all of our language courses. You can hear and repeat all of the foreign words and sentences as often as you wish. You will quickly learn correct intonation and pronunciation of your new language.
"I want the Basic Course. Why should I also go for the Advanced Course?"
Our Advanced Course compliments our Basic Course perfectly and will prepare you for situations where slightly more complex words and sentences are required. You will have a high level of comprehension, which will allow you to watch films / television / youtube videos in your new language. You will also be able to write emails and formal letters in your new language. In every activity, whether it is a hobby or a profession, enjoyment is directly related to skill level - the better you are at something the more enjoyable it is. Extensive knowledge of a language is more beneficial and impressive than merely knowing the basics. After completing the Advanced Course you will be able to chat with mother-tongue speakers with confidence and will certainly make a great impression!
Here are two more facts for you to consider:
1) Buying all of the courses within your chosen language qualifies you for our current buy-in-bulk discount and will cost significantly less than buying the same courses separately.
2) Once you have purchased language courses from us you have unlimited access to them forever, so you can take the Advanced Course at any time that suits you.
"I want the Basic Course and the Advanced Course. Why should I also go for the Expert Vocabulary Trainer?"
The Expert Vocabulary Trainer is ideal for those who want to completely master their new language. With this course you will learn more than 2100 important foreign words that have been grouped into 42 comprehensive categories. This makes the words far easier to learn because they are relevant to each other. It has been proven that people can remember far more foreign words if the words are relevant to each other, rather than trying to learn words that have been randomly placed together. Our modern learning systems and methods ensure success!
The words you will learn in this course are often the words that you would otherwise have to look up in a dictionary. It is far more efficient, beneficial and impressive to simply learn the words with our Long-Term Memory Learning Method. If you are going to learn a new language you may as well become an expert!
Here are two more facts for you to consider:
1) Buying all of the courses within your chosen language qualifies you for our current buy-in-bulk discount and will cost significantly less than buying the same courses separately.
2) Once you have purchased language courses from us you have unlimited access to them forever, so you can train with the Expert Vocabulary Trainer at any time that suits you.
"How will I learn the foreign language's grammar?"
LearnLanguages24.com courses are structured in such a way that you intuitively learn the grammar as you progress, without any extra effort being required. You don't need to work through a long list of grammar rules! We integrated this natural approach to learning grammar into the dialog texts in our Basic Course and our Advanced Course. Remember that every human being in the world learned the grammar of their mother-tongue without ever being presented with a long list of grammar rules whilst they were learning to speak the language.
This natural approach has many benefits and is more enjoyable than working through a long list of grammar rules. Several of the largest language course companies in the world have also adopted a natural approach to foreign language grammar. Many people find grammar rules a bit frustrating because many rules will only make sense to a person once they have achieved a matching level of proficiency in the language. Furthermore, everyone achieves the particular proficiency level that matches the particular grammar rule at a slightly different time. When even a slight mismatch occurs, a grammar rule can be difficult to grasp and is therefore easily forgotten. This dry, academic approach is probably the reason why even dedicated high school students learn a foreign language's grammar on a weekly basis and yet can barely speak the language at all by the time they graduate.
Conversation matters much more than “the conjugation of irregular adverbs in the past imperfect accusative tense”. You can spend a long time studying grammar, but that’s not a guarantee you’ll be ready for real-life conversations. You didn't learn a long list of grammar rules when you learned to speak your mother-tongue, so why would it be any different when you learn to speak a foreign language? You learned the grammar rules of your mother-tongue intuitively and so it should be when learning your new language. Our multimedia language courses are designed to keep you motivated throughout the learning process and ensure personal success!
If you would like a list of the grammar rules of your chosen language simply send us an email and we'll send you a free link. However, this is not recommended until you have achieved a reasonable level of language proficiency.
"I'm the type of person that needs a lot of convincing before I do anything. Good luck getting me to do something new in less than 10 emails, haha. Do you want to try?"
Obviously we cannot convince you to do something that you don't want to do, nor is that our intention. Either you want to learn a new language or you don't. The choice is entirely yours. Actually our language courses "speak for themselves", if you'll excuse the pun ;-) If you try our courses we're certain you'll be 100% satisfied. Let's consider a few facts.
You know for a fact that procrastination cannot possibly lead to success or any level of achievement. Procrastination feels uncomfortable to all of us because we intuitively know that it keeps us in a stagnant state and prevents us from moving forward towards achieving our goals. We also know that the uncomfortable feelings that procrastination produces immediately end, the moment we take action. The positive feelings of moving forward towards achieving our goals immediately begin, once we take the first step. Actually this is all very simple. This isn’t a big decision - you are only deciding if you would like to learn another language or not. So the simple question is: Is one of your goals in life to learn another language? Yes or no? It really is an easy yes or no question and one that you can answer right away. Either you would like the ability to speak another language or you wouldn't.
Are you in? If your answer is yes, then what is the point of deliberately wasting time with self-defeating procrastination when you can begin right now? What is going to be different tomorrow? If you know that you want to speak another language and all of the beneficial experiences that follow, then what is the point of standing outside the door that you have already decided you want to enter and deliberately dropping the key?
Learning a new language opens several doors that remain closed to those that can only speak one language. Behind these doors are fun experiences, personal growth, new friendships, relationships or career opportunities. Opening the doors is easy – you simply have to do it. You can definitely achieve your goal by making a small effort and taking action right now. Only action counts because just thinking about learning another language cannot possibly result in learning another language. It only takes a small effort to take the first step, but you have to actually take the first step in order to achieve your goal. Once you have purchased language courses from us you own them for life. You will have a rewarding skill that continuously enriches your life in many beneficial ways!
We provide a 31 day full-money-back guarantee, so you have absolutely no risk and nothing to lose but a lot to gain! You have plenty of time to thoroughly scrutinize the courses. If you're not 100% satisfied you'll get a 100% refund. No problem at all. More than 600 000 of our satisfied customers can speak another language with ease and confidence because they made the decision to buy courses from us. They are already enjoying all of the interesting and beneficial experiences that speaking another language brings, simply because they took action towards achieving their goal. Now it’s your turn. Your exciting journey is about to begin. Today is the day you begin speaking your new language with ease and confidence!
3) About our software:
"Can two or more people operate a purchased language course at the same time?"
No, with each purchase a personal access link is created and can only be used by one person at a time. Our language courses are interactive and are designed to match your personal optimal learning pace. That means every time you learn, our software records which foreign words you have learned, which foreign words you got wrong and therefore need to be repeated, which foreign words you are about to learn, how far you are in a particular course so that you can begin where you last left off, as well as which levels of language proficiency you have already achieved. If you were to give your personal access link to someone else before the course is completed, then all of the records and levels would be incorrect and would result in time-wasting and frustration.
Once a purchased language course has been completed the same course may be operated by someone else that is personally known to the purchaser, provided that the personal access link is not sold or exchanged in any way. Again, each personal access link can only be used by one person at a time. However, once a course is completed the personal access link may be passed on to a family member or someone else that is personally known to the purchaser so that they can take the course for free.
Our language courses and products are protected by international copyright law. The personal access links may not, under any circumstances whatsoever, be sold or exchanged in any way. Any selling / exchanging of the personal access links, or illegal use / transferring of any of our language courses or products in any form whatsoever is a violation of international copyright law.
"Do I need to be a computer expert to operate the language courses?"
Definitely not! All of our language courses are designed to be intuitive and are very easy to operate! The fact that you are reading this proves that you have the ability to operate the language courses.
"Do I need to install something on my computer?"
No, you do not need to install any additional software. You simply purchase the courses from us and then you can begin learning your new language right away.
"Will the language courses work on my computer / smartphone?"
Our language courses are online courses, so they will work on all computers / smartphones that have the ability to view a website. It makes no difference whether the computer is a laptop, desktop, tablet, iPad, iPhone, Windows Mobile, Android etc., or which Internet browser you have. If you can view a website on the computer / smartphone our language courses will work on it.
"What if I switch computers or smartphones from one day to the next?"
That is no problem at all because all synchronization is done by our servers. It makes no difference which computer or smartphone you use or where it is located in the world. Our software tracks your personal progress within a course, irrespective of whether you use a computer on one day or a smartphone the next time you learn. Each time you access your course you will begin exactly where you last left off, until the course is completed. So you can switch back and forth between using a phone, tablet, laptop etc. from your home to your office; or from your hotel to your local coffee shop etc. whenever it suits you.
"Do I need to be connected to the Internet to operate the language courses?"
Yes, you do need to be online to operate the language courses. You will receive the language courses via the Internet using so called streaming, which is very simple and completely safe!
"What is streaming?"
Streaming is simply the term used to describe the viewing or operating of digital information through your computer, via the Internet.
In terms of storage, you could compare streaming to listening to music on a radio. With a radio you can listen to music whenever you want to, but the music is not stored on your radio. It is simply 'streamed' through your radio. It is the same with streaming. Your computer does not store the language courses, but simply allows you to view and operate them. In this case, you could also think of streaming as simply viewing a website. The website is visible to you, but it is not installed on your computer.
Our language courses are comprised of software (digital information) that is stored on our computers. When you purchase language courses from us you are purchasing the right to view and operate the courses, at any time that suits you and as many times as you wish. Thanks to the Internet, the location of your computer and our computer is irrelevant. So streaming simply means that your computer sends a request to our computer to view and operate the courses. Our computer immediately grants unlimited access to the requested courses so that you can begin learning your new language right away.
"Is streaming safe?"
Yes, streaming is completely safe! In fact, safety is one of the best features of streaming. Your computer has unlimited access to the language courses, but the courses are not downloaded from our computer to your computer which means that you cannot receive any viruses or any kind of malware from us. Of course, our computers have no viruses or malware! We are 100% certain of that because we wrote 100% of the code ourselves! The point is, even if we did have potentially damaging code on our computers (purely theoretical because our computers are 100% clean); streaming eliminates the possibility of your computer receiving any potentially damaging code from us because the courses remain on our computers. We want our customers to have absolute peace of mind and that is why we only offer our language courses via streaming. Absolute peace of mind is the beginning of absolute customer satisfaction. We know that satisfied customers are our best salespeople!
(LearnLanguages24.com is a registered company located in Munich, Germany. We are bound by the German Telecom Services Data Protection Law (Teledienstdatenschutzgesetz), the German Federal Data Protection Law (Bundesdatenschutzgesetz) and the European Union General Data Protection Regulation (GDPR). We are a trustworthy, reputable and ethical company that is in this business for life. More information on our company can be found by clicking on 'About us' at the top of the page.)
"Is streaming easy?"
It couldn't be easier! All you have to do is click on a link and it all happens automatically. Most people are nervous about anything they haven't done before. If you haven't streamed a digital product before then it is normal to feel slightly intimidated or unsure but there is no need for concern! Streaming is incredibly easy and it is "the way of the future" so you may as well get used to it. Once you begin streaming and then enjoy its efficiency you probably will never buy a CD or a DVD again.
"What are the advantages of streaming?"
Here is a list of 18 advantages of streaming. (We have subsequently come up with several more, but these are the first 18 that we came up with and certainly suffice to answer the question.) The first 7 advantages pertain to company costs that would normally be passed on to the customer. Streaming has completely eliminated these costs, therefore our language courses cost significantly less than they would if we sold them to you in books or on CDs.
- We don't have to waste money on plastic and cardboard packaging.
- The cost of shipping a physical product from one country to another has been eliminated.
- Somebody has to wrap and label a physical product and then take it to the post office. Streaming has eliminated this staff cost.
- Renting or buying warehouse space for the storage of physical products is expensive. Streaming has eliminated warehouse storage costs.
- Unlike businesses that make a physical product, we have no ongoing manufacturing and printing costs. We require no raw materials and no machines to make the raw materials into a product.
- Unlike businesses that make a physical product, we have no extraneous waste costs. We have no physical product that could get lost or damaged while being transported to your address, or that could break during the manufacturing process.
- Streaming means that our language courses are tax-free for you, irrespective of where you live. Buying our products via streaming (officially called e-commerce) means that you do not pay any sales tax on any of our products. Most of our customers live outside of Europe; in either the U.S.A., Canada, India, Australia, New Zealand, South Africa etc. and therefore are not subject to any sales tax on our products. That is European law. The same law states that only residents of countries within the European Union would normally have to pay sales tax on our products (called Value Added Tax, or VAT, in Europe) and so that amount would normally be added on to the price for our European customers. We want our products to be tax-free for all of our highly valued customers, irrespective of where they live. We also want the same products to cost the same price for all of our customers. That is why we pay the VAT for our customers who happen to live in a country within the European Union such as the U.K., Ireland etc. You also do not pay any import tax or customs and excise duty on any of our products. This would not be the case if we had to ship a physical product from our country to your country. So, thanks to streaming, you will not pay any tax on any of our products and it makes no difference where you live.
- By streaming the digital language courses on your computer you avoid spending a far greater amount of money attending a language school (that has little choice but to charge higher fees because of all their extra costs).
These first 8 advantages all result in saving you significant amounts of money! You now know the main reasons why our language courses are so reasonably priced and how we can offer such an large discount with our current special offer!
- You save time. By streaming your language courses on your computer you avoid spending valuable time commuting to and from a language school. You also avoid trying to learn at a pace that might suit other students, but could be too slow or too fast for you. Owning your own digital language courses means that you learn at your personal optimal learning pace and that you do so at any time of day or night that suits you.
- You are not bound to one language school building. By streaming your language courses on your computer you have the freedom to study from the comfort of your own home (provided that you have Internet access at home). If you are away from home you can also study anywhere that has Internet access such as an office, a coffee shop, a hotel or anywhere else that suits you. Streaming your language courses can be done from any location and on any device that has Internet access, anywhere in the world. You also don't have to spend money on transportation to and from a language school building, or drive around at night.
- You help the environment. The global manufacturing, as well as the inevitable local discarding, of CDs and packaging materials for digital products is an unnecessary burden on the environment. Furthermore, moving a physical product from one country to another by ship or air freight requires burning fossil fuels which add small amounts of pollution to the atmosphere. So does moving the physical product from the harbor or airport to your address. Streaming is far more environmentally friendly than the traditional manufacturing and shipping of CDs, paper books and packaging materials.
- Streaming can be done on any type of computer. If you were to purchase language courses on CDs you would require a computer with a CD reader. Global sales of computers with CD readers are in decline as demand continues to fall. Regardless of whether you prefer a desktop, laptop, tablet or smartphone; streaming gives you the freedom to use the device of your choice.
- Your language courses do not take up any space on your computer's hard drive because they are not stored on your computer. The courses are simply streamed through your computer. This saves several gigs of your computer's limited storage capacity. Streaming also eliminates the need to purchase any external storage devices to store your language courses, which could get lost or eventually break down.
- You avoid clutter. Streaming eliminates the need for bulky language course paper books and CDs, which merely add unnecessary clutter to your home or office.
- Streaming makes it difficult for software pirates to steal our software and then sell illegal copies. The time and effort required simply would not justify the result or the risk of being caught. Of course, software pirates could film the courses with a camera / use capture software but that would not work because our language courses are interactive! The reasons are explained in the answer to the question, "Can two or more people operate a language course at the same time?" found above.
- Streaming is safe. If you were to download a digital product from an unethical vendor your computer could possibly receive viruses or damaging code. Streaming eliminates this potential threat because our language courses are not transferred to your computer. Unlike a download, which is transferred to your computer, the language courses remain on our computers and you simply stream (view and operate) them through your computer. This safety advantage provides complete peace of mind for our highly valued customers!
- You own the language courses for life. That means you can take, as well as retake, the courses whenever it is convenient for you. Unlike buying language course paper books with CDs from a storefront shop, we have a permanent record of your purchase on our computers. If you lose a book and / or a CD, the shop won't replace them. If you lose or accidentally delete your personal access link simply send us an email and we'll happily send it to you again. If your computer is ever lost, stolen or breaks down at least your language courses are not lost with it and are always available to you!
All future upgrades / improvements to the courses are also yours at no additional cost and are easy for us to implement. If you buy a book and / or a CD you only ever own that edition. A company that sells physical products could not offer this lifelong replacement advantage without a significant price increase.
- You don't have to wait for the postman to deliver your language courses and can begin learning your new language right now!
Normally customers have to spend more money for time-saving convenience, but streaming has achieved the opposite effect. It has brought costs down considerably. Companies always pass their costs on to their customers, but streaming has greatly reduced these costs. The end result is that you have all of these advantages and you save significant amounts of money, all thanks to streaming. Modern technology certainly has many advantages!
"Can I buy your language courses on CDs?"
No, for very good reasons our language courses are only available via streaming. Many computer experts agree that the CD is basically redundant technology, much like the floppy disk of bygone days (remember those things?). Increasingly, computer manufacturers are building computers without a CD reader as demand continues to fall. Currently seven times more people prefer streaming to buying DVDs and CDs, with this number growing by tens of millions every year.
CDs might become obsolete in the near future because they have several disadvantages. CDs are cumbersome to handle, they clutter up desks and shelves, they get lost etc. Unlike other digital storage devices, a CD's digital content is stored on the exterior so they are sensitive to fingerprints and scratches. All of these reasons mean that you should back up a copy of a CD's content on a computer or an external hard drive, which eliminates the need for the CD in the first place.
The global manufacturing, as well as the inevitable local discarding, of millions of CDs is an unnecessary burden on the environment. If CDs become scratched the use of their content is permanently lost. If your language courses were on CDs that got scratched or lost etc. you could not continue learning, which would result in wasted time and wasted money. Streaming means that your language courses are permanently available to you and is simply far more efficient!
"Can I buy your language courses in books?"
No, for very good reasons our language courses are only available via streaming. Several of the disadvantages that apply to CDs also apply to books, but trying to learn a foreign language from a book has additional disadvantages. You cannot hear the foreign words in a book, but most importantly a book is not interactive. It does not know when you've made a mistake, or which foreign words need to be repeated for you to remember them forever etc. Most of the 14 learning and testing methods that make our language courses so effective would not be possible in book form. You might prefer books to tablets when reading romance novels etc., but trying to learn a foreign language from a book has significant disadvantages. A multimedia computer program is simply far more efficient and effective.
You can, however, make your own flash cards by printing all of the words / phrases / sentences in the courses onto paper. That's a great way to learn when you don't have Internet access. All you need is a regular printer with regular paper and a pair of scissors.
"What if I want to learn a new language while I am traveling, jogging, driving etc.?"
Your courses are always available to you, regardless of your location. Your personal access link can be used on any device that can connect to the Internet, at any time of day or night from anywhere in the world.
If you are jogging, driving etc. it is probably not prudent to operate a language course because learning requires your attention. Our internal market research shows that less than 5% of our customers actually want to learn a new language while they are doing something else. Most people prefer to learn in a relaxed environment such as a home, an office, a coffee shop etc. so that they can focus on the task at hand. The locations that are conducive to learning are also the locations that are very likely to have Internet access.
We know from personal experience that trying to learn a new language while driving etc. is simply inefficient, to put it mildly. The idea is appealing, but in reality the results are inferior. Our language courses are based on the latest research into learning theory and are interactive. All of the learning and testing methods that make our courses so effective require your attention. We want you to succeed and if you simply use our innovative learning and testing methods then success is guaranteed!
"What if the Internet connection / your server is temporarily down?"
It is very unlikely that you will ever notice a disruption to our service. Here is why:
If the Internet connection between our computer and your computer is temporarily broken somewhere along the line please rest assured there are people working hard to restore it. The problem is usually resolved within a few minutes.
The same can be said of our server "being down" because we pay a specialist company to host our language courses on their servers. In order to provide the safest and most efficient possible service to our customers we have placed our language courses with a company that specializes in cloud computing. This is a global trend that is rapidly gaining in popularity. Companies that offer cloud computing are experiencing phenomenal growth. In the highly unlikely event that the cloud server company becomes insolvent we can immediately revert back to running our language courses from our own servers, or simply switch to another company.
If you are not sure what cloud computing means, in this case it simply means that rather than having your own server (a big and fast computer) you pay a specialist company to host your digital information / products on their servers. The main advantage of doing this is that you no longer have to worry about your own server breaking down, especially at night when your office is closed. If you provide an ongoing global digital service, as we do, it is safer to pay a specialist company to handle this for you because they have software engineers that constantly monitor the servers. They also have backup copies of all our language courses on backup servers, should that ever be necessary. Of course, so do we and our backup copies are safely stored in several separate locations. The total cost of developing all of our language courses over all these years is a very large amount of money, as well as the time and passion that we have invested. Please rest assured that we have given this subject a lot of thought and taken adequate precautions.
We have done all that is currently possible to ensure continued service availability and it is very unlikely that you will ever have a problem accessing your language courses. Should it ever happen the problem should be resolved within a few minutes.
"Are your language courses tax-deductible as educational software?"
The language courses could be a tax-deductible expense provided that certain country-specific requirements are fulfilled. For example, if you are self-employed the language courses could be regarded as continuing education. If a company buys the language courses for its employees, the courses could be tax-deductible as continuing education or as corporate gifts / giveaways. (Each country has different tax laws and we are not qualified to answer any specific tax questions or to offer any tax advice, so please check with your local tax expert.) Of course, when you purchase language courses from us we email you a standard legal receipt for your records.
Getting the language courses written off as a tax-deductible expense is mainly of interest to companies or organizations that buy many courses for their employees. For individuals, the tax-deductible amounts might be too small to be of interest.
(Out of interest, continuing education is a tax-deductible expense in Germany up to a limit of approximately 6000 euros per person per year provided that certain requirements are fulfilled. However, company gifts to employees in Germany have a tax-deductible limit of only 35 euros per person per year.)